Shipping Policy

At Timassi, shipping is approached with the same precision and care that defines our collections. This Shipping Policy outlines how orders are processed, dispatched, delivered, and tracked, as well as the responsibilities associated with international delivery.

By placing an order through the Timassi website, you agree to the terms described in this Shipping Policy.

Order Preparation & Processing

All orders placed with Timassi are prepared for dispatch within one (1) to three (3) business days, excluding weekends and official holidays.

Orders submitted before 5:00 PM are scheduled for processing within this timeframe. Please note that processing time refers solely to order preparation and dispatch and does not include transit time.

During high‑volume periods, promotional campaigns, or unforeseen operational circumstances, processing timelines may be subject to minor adjustments.

Shipping Origin & Logistics Partners

Timassi collaborates with established international logistics providers to ensure reliable global delivery.

Orders are dispatched via our China‑based fulfillment partner, allowing us to offer complimentary international shipping to our customers. Courier services are selected based on destination, reliability, and operational efficiency.

Estimated Delivery Timeframes

International orders are typically delivered within seven (7) to nine (9) business days following dispatch.

Delivery estimates may vary depending on:

Destination country and region
Local courier service operations
Customs clearance procedures
Public holidays or force majeure events

Delivery timelines are provided as estimates only. Timassi cannot guarantee specific delivery dates and is not responsible for delays caused by customs authorities or third‑party carriers.

Shipping Destinations & Costs

Shipping Coverage: Worldwide
Estimated Delivery: 7–9 business days
Shipping Fee: €0 (Complimentary Shipping)

Free shipping is automatically applied to all qualifying orders without a minimum purchase requirement.

Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number and a tracking link.

Through this link, you may:

Follow the progress of your shipment
Monitor transit updates
View estimated delivery status

Tracking details may take up to 24 hours to activate after dispatch.

Customs Duties & Import Charges

Customs duties, import taxes, or additional charges imposed by local authorities may apply depending on your country of residence. These fees are not included in product prices or shipping costs and are the sole responsibility of the customer.

Timassi has no control over customs procedures and cannot estimate or influence potential charges.

Returns & Shipping Costs

If you wish to initiate a return, Timassi must be contacted within fourteen (14) days of delivery to receive return instructions.

Please note:

Return shipping costs are the responsibility of the customer.
Original shipping fees are non‑refundable.
Returns sent without prior authorization may be declined.

Return requests should be submitted via the contact details listed below.

Customer Responsibility Upon Delivery

Customers are advised to inspect their shipment carefully within twenty‑four (24) hours of receipt.

If any issues are identified—including damage, missing items, or incorrect products—Timassi must be notified immediately. Claims reported after this period may not be eligible for resolution.