Return Policy

At Timassi, customer satisfaction is an essential pillar of our brand philosophy. We are dedicated to offering refined products alongside a transparent, reliable, and elevated shopping experience. This Return and Refund Policy explains the applicable terms, procedures, and responsibilities to ensure clarity for all parties.

By completing a purchase with Timassi, you acknowledge and agree to the terms outlined in this policy.

Right of Withdrawal

In accordance with applicable consumer protection regulations, customers have the right to withdraw from their purchase within fourteen (14) days from the date of delivery, without the obligation to provide a reason, provided that all return requirements listed below are satisfied.

To initiate a return within this period, customers must contact Timassi’s customer service team in advance to obtain return authorization and instructions.

Return request contact details:

Returns sent without prior authorization may be refused.

Return Shipping Costs

Unless a product is confirmed to be defective, damaged upon arrival, or incorrectly delivered due to an error on our part, all return shipping costs are the responsibility of the customer.

In cases where the return is approved due to a verified defect or fulfillment error caused by Timassi, return shipping costs will be reimbursed following inspection and confirmation.

Customers are strongly advised to use a tracked and insured shipping method, as Timassi cannot be held liable for lost, delayed, or undelivered return shipments.

Refund Procedure

Upon receipt of the returned item, Timassi will conduct a quality and condition assessment to verify compliance with return eligibility requirements.

If the return is approved, the refund will be processed within five (5) business days following the completion of the inspection.

Refunds are issued exclusively to the original payment method used at checkout. Processing times may vary depending on the customer’s financial institution or payment provider.

Original shipping charges are non‑refundable, except in cases where the return results from a confirmed defect or error attributable to Timassi.

Return Eligibility Requirements

To qualify for a return and refund, all of the following conditions must be met:

  • The item must be unused, unworn, and unwashed.
  • The product must be returned in original condition, exactly as received.
  • All original packaging, labels, tags, and accompanying accessories must be included.
  • The item must be free from any signs of wear, damage, alteration, or odor.
  • The return shipment must be securely packaged to prevent transit damage.

Items that fail to meet these criteria may be declined and returned to the customer at their own expense.

Customer Responsibility Upon Delivery

Customers are encouraged to inspect their order carefully within twenty‑four (24) hours of delivery.

If any issues are identified—such as defects, damage, or incorrect items—customers must notify Timassi promptly using the official contact channels listed above. Requests submitted after this period may not be eligible for resolution.

Limitation of Liability

Timassi assumes no responsibility for loss, delay, or damage occurring during the return shipment. Responsibility for the returned item remains with the customer until the product has been successfully delivered to our facility and formally received by our team.

Contact Information

For questions, clarifications, or assistance regarding this Return & Refund Policy, please contact Timassi through the following official channels:

Our customer care team will respond as promptly as possible during standard business hours.